You Chose
E-mail
Delivery

Follow these instructions

Your tickets were attached to your email confirmation in a PDF attachment called "tickets.pdf".

Your email would have come from SunFest <tickets@completeticketsolutions.com>
Example: tickets@completeticketsolutions.com

If you do not see this email, type "tickets.pdf" in the email application's "search" field to see if that locates the email.

Still Having Trouble?

Call or email us and
we will help you.

 

1Call us at 800-SUNFEST and a representative will send your tickets right away.

Our offices are open M-F 9am-5:30pm and Saturday 10am-2pm

OR

2Email us at sunfest@completeticketsolutions.com and a representative
will promptly send you your tickets.

(generally within 3 hours at any time of the day, and guaranteed not to be more than 24 hours)

Please be sure to reference your order number so we can assist you as easily as possible.

Also, note that only the new tickets being emailed will be valid for entry.

When we resend your tickets, the sender will be tickets@completeticketsolutions.com.

Your tickets will be a PDF attachment called "tickets.pdf". You will need to open this file using Adobe Acrobat reader.

OR

3At the event? Visit customer service at any gate and a representative will be happy to assist you.

 

Tickets Bought
by Phone

1What if I did not receive my tickets via email?

The sender of the tickets would have been CTS Event Tickets <tickets@completeticketsolutions.com> with a PDF attachment called "tickets.pdf".

2You may also want to check all spam and junk folders. These types of attachments get filtered into those folders from time to time.

3Try typing "tickets.pdf" into your Email application's search window and see if it locates the original email.

Still no luck?

We will need to resend you your tickets via email. You have two options to solve this.

Option 1 Call us at 800-SUNFEST and a representative will send your tickets right away.

Our offices are open M-F 9am-5:30pm and Saturday 10-2

Option 2 Email us at sunfest@completeticketsolutions.com

A representative will send you your tickets generally within 3 hours at any time of the day, and guaranteed not to be more than 24 hours.

When we resend your tickets, the sender will be SunFest <tickets@completeticketsolutions.com>.

Your tickets will be a PDF attachment called "tickets.pdf". You will need to open this file using Adobe Acrobat reader.

Please be sure to reference your order number so we can assist you as easily as possible.

Also, note that only the new tickets being emailed will be valid for entry.

If you need any additional assistance, please call us at 800-SUNFEST and a representative will be happy to assist you.